tracking is easy!

To track your order, please login to your account or set up an account by creating a password with the email you used to checkout. This allows you to log in and receive the most up to date information on your order.

checking your order information

Shortly after you place an order, you will receive an order confirmation email. Upon dispatch of your order we will alert you via email. If your order is being delivered by DPD you will receive a tracking email with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order’s progress. If you would like further assistance in tracking your order, please contact us or call us on 01491 875 974, Monday to Friday, 9am-5pm.

free UK delivery

Delivery is free for all UK addresses.

Unfortunately, we do not currently deliver to P.O. boxes.

delivery times and methods

Your order will be delivered by DPD and will be delivered the next working day after dispatch. Due to increased demand at present your order may take up to two working days to be dispatched.

Our delivery partners are also experiencing very high demand so delivery times may possibly be a little longer than usual and tracking may take up to one working day to be updated.

Please bear with us and we’ll make sure your order is delivered to you securely and as quickly as possible.

Addresses in Isle of Man, Isles of Scilly, Channel Islands, Scottish Highlands and Islands please allow up to 5 working days for delivery.

You will receive a tracking email from DPD with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order's progress.

You can also choose various delivery options, including:

  • select an alternative delivery date
  • opt for delivery to a nominated neighbour
  • leave in a specified safe place
  • collect the parcel from your local DPD Pickup Shop
  • upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday (additional charges apply)

Smaller items sent via Royal Mail will not have a tracking email.

Please note: orders of a high quantity will be sent via a pallet delivery service and may take up to 3-5 working days.

For more information, please contact us.

purchasing products outside the UK

If you wish to order products from the United States or Canada please visit simplehuman.com. If you wish to order products from a European country, please use the country selector at the bottom of the page. If your country is not listed but is in Europe, please visit our EU site.

changing or canceling an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. However, if you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

payment methods

We accept PayPal, American Express, Discover, MasterCard, and Visa. Your card details are protected using PCI DSS v3.2 security standards.

coupon policy

Click here to learn more about the simplehuman coupon policy.