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Enter your order number and email to view your order status.
Immediately after you make your purchase you will receive an order confirmation email followed by a second email upon dispatch of your order. FedEx will send you a tracking email with your delivery reference and a link to the FedEx tracking website. You can choose whether to receive email or text notifications on your order’s progress. If you would like further assistance in tracking your order, please contact us.
Simplehuman members
Free delivery on all orders, just sign in during the checkout.
Non-members
Delivery is £4.95 to any part of the UK.
Orders placed by 2pm Monday to Friday will be dispatched the same day. Orders placed after 2pm will be dispatched the next working day.
Your order will be delivered by FedEx on a next working day service.
During exceptionally busy periods, active promotions (such as Friends&Family or Black Friday), and on or one day before a UK bank holiday, orders may take longer to be delivered. Please allow additional delivery time if you place your order on or before one of these dates.
Addresses in Northern Ireland, Isle of Man, Isles of Scilly, Channel Islands, Scottish Highlands and Islands please allow 2-3 working days for delivery.
Please note: orders of a high quantity will be sent via a pallet delivery service and may take up to 3-5 working days.
Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders cannot be modified. To enquire about changing or cancelling your order please get in touch with our team as soon as possible.
Simply create an account or login to view your orders that are available to cancel. If you do not love the product when it arrives, just follow our simple return process.
Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. To enquire about changing or cancelling your order please contact us.
If you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.
Learn more about the simplehuman coupon policy.
New Customer? Welcome! Please sign up to our mailing list using the form at the bottom of the page and you will receive a 10% discount code via email.