tracking is easy!

To track your order, please login to your account or set up an account by creating a password with the email you used to checkout. This allows you to log in and receive the most up to date information on your order.

checking your order information

Immediately after you make your purchase you will receive an order confirmation email followed by a second email upon dispatch of your order. DPD will send you a tracking email with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order’s progress. If you would like further assistance in tracking your order, please contact us or call us on 01491 875 974, Monday to Friday, 9am-5pm.

free UK delivery

Next working day delivery is free for all mainland UK addresses.

Free Saturday and Sunday delivery is offered on orders over £49.

Unfortunately, we do not currently deliver to P.O. boxes.

delivery times and methods

Orders placed by 1pm Monday to Friday will be dispatched the same day. Orders placed after 1pm will be dispatched the next working day.

Occasionally there may be a one day delay in dispatching your order following a Bank holiday.

Orders placed on or one day before a UK bank holiday may take longer to be delivered. Please allow additional delivery time if you place your order on one of the following dates: 01/01/21, 02/04/21, 05/04/21, 03/05/21, 31/05/21, 30/08/21, 27/12/21, 28/12/21.

Your order will be delivered by DPD on a next working day service. You will receive a tracking email from DPD with your delivery reference and a link to the DPD tracking website. You can choose whether to receive email or text notifications on your order's progress.

You can also choose various delivery options, including:

  • select an alternative delivery date
  • opt for delivery to a nominated neighbour
  • leave in a specified safe place
  • collect the parcel from your local DPD Pickup Shop
  • upgrade delivery to before 10:30, before 12, afternoon or a Saturday or Sunday (additional charges apply)

Addresses in Isle of Man, Isles of Scilly, Channel Islands, Scottish Highlands and Islands please allow up to 5 working days for delivery.

Please note: orders of a high quantity will be sent via a pallet delivery service and may take up to 3-5 working days.

For more information, please contact us.

Saturday and Sunday delivery

Finding the time to receive your parcels during the working week can be at best tough, at worst, impossible. That’s why we’ve introduced Saturday and Sunday delivery to make things easier.

Saturday and Sunday delivery option fits around your schedule, and ensures your simplehuman order arrives safe, sound and on a day that suits you.

You can upgrade to this option for £3.99, orders over £49 is free.

purchasing products outside the UK

If you wish to order products from the United States or Canada please visit simplehuman.com. If you wish to order products from a European country, please use the country selector at the bottom of the page.

changing or canceling an order

Once you place an order, our efficient team packs and dispatches your item(s) as quickly as possible. Because of this, orders already in process cannot be modified. To enquire about changing or canceling your order, call 01491 875974 or email support@simplehuman.co.uk.

If you do not love the product when it arrives at your door, just follow our return policy and send the product back to us free of charge.

payment methods

We accept PayPal, American Express, Discover, MasterCard, and Visa. Your card details are protected using PCI DSS v3.2 security standards.

coupon policy

Click here to learn more about the simplehuman coupon policy.