our responsibility towards electrical waste
As an online retailer of EEE products, simplehuman can collect your old electrical product for recycling when you purchase a new one from our UK website. The old product does not have to be a simplehuman item, but it must be an electrical product with a similar function to the one purchased.
chat with our virtual assistant to arrange collection of your old electrical item
we’ll collect the £5.00 collection charge over the phone
package up your item and DPD will collect it on the date you have requested
we’ll recycle your electrical item and you’ll receive a £5 voucher via email
what is the WEEE Directive?
The WEEE (Waste Electrical and Electronic Equipment) directive aims to reduce the amount of waste electrical and electronic equipment incinerated or sent to landfill sites. It encourages the recovery, reuse and responsible recycling of all electrical products and components.
which products does the WEEE Directive cover?
Any product that is dependent on electric currents or electromagnetic fields to work properly. For simplehuman, this means all our sensor products (bins, mirrors and pumps).
what is the crossed-out wheelie bin symbol?
All electrical and electronic equipment that was produced after 13th August 2005 should display this symbol on either the product itself or its packaging. This symbol means that the product should not be disposed of within your general household waste stream.
To help protect the environment, please either send the product back to us via our WEEE take back service or recycle it at your nearest recycling centre.
what is the WEEE take back service?
As an online retailer of EEE products, simplehuman can collect your old electrical product for recycling when you purchase a new one from our UK website. The old product does not have to be a simplehuman item, but it must be an electrical product with a similar function to the one purchased. For example, if you buy a new sensor mirror from simplehuman.co.uk, we will take back and recycle your old sensor mirror (regardless of the brand).
what are the conditions of the WEEE take back service?
- electrical products only
- a new product must be purchased from simplehuman.co.uk
- the old product can be any brand but must serve a similar function to the new one
- one old product will be recycled for each new product purchased
- simplehuman will arrange the collection using our approved couriers
- a £5.00 collection charge applies regardless of product size, up to a maximum box weight of 30kg, with the longest side no more than 1.2m
Visit https://www.gov.uk/electricalwaste-producer-supplier-responsibilities/take-back-waste-in-store for more information.
why is there a collection charge?
simplehuman’s responsibility as a retailer extends to the recycling and disposal of the old electrical product. Once the old product is returned, we will recycle it in a responsible manner free of charge.
We ask customers to pay for the collection and transportation of the old product to ensure commitment to this process.
We will ask you to pay this fee over the phone once you have made your request.
If you do not wish to pay the collection charge, you can take your old product to your nearest recycling centre.
how can I arrange a collection?
If you have purchased a new electrical product from simplehuman.co.uk and wish to arrange collection of an old one, please use our virtual assistant within 28 days of the original purchase.