returns are on us!
We understand (however unlikely) that sometimes a product might not be what you expected, that’s why all returns to simplehuman are free via DPD. This allows both you and us to easily track your returned item(s).
returns are free
Returns are on us! We understand that (however unlikely) sometimes a product might not be what you expected, that's why all returns to simplehuman are collected free of charge. This allows both you and us to easily track your returned item(s).
how to return
1. Please repack it in the original packaging.
2. Click here to open the online returns form. Select "Returns & Warranty Claims" and then choose "Request a Return". Here you can fill in your details and submit your return.
Alternatively, select "Live Chat" and a member of our team will be able to assist you in real-time (Mon-Fri, 9am-5pm). Or send an email to firstname.lastname@example.org.
When using the online returns form, please allow up to 48 hours for confirmation of your return and preferred collection date. Our customer support team will provide further instructions.
However, please remember, items must be returned to us unused and in the original packaging within 45 days from the original date of purchase. Once we've received your item at simplehuman, we will gladly refund you in full using your original payment method.
damaged or wrong items
Click here to open the online returns form and start your return.
Once we collect your product, it can take up to 10 working days (usually fewer) for the refund to appear in your original payment account. Refunds processed by PayPal may take longer.
If you would like to exchange an item, return the unused purchased product to us. In the meantime, you can immediately place another order for the item you want, or you can wait until we receive the returned item at simplehuman and credit your account.