Returns are on us!
We understand that sometimes a product might not be what you expected, that's why all returns to simplehuman ship free. This allows both you and us to easily track your returned item(s).
Returns are on us! We understand that (however unlikely) sometimes a product might not be what you expected, that's why all returns to Simplehuman are free of charge. This allows both you and us to easily track your returned item(s).
We're happy to arrange a return for you. Please use our live chat, during online or offline hours to request your return.
A member of the team will then get back to you with a return label so that you can drop it off at a collection shop.
You'll need to have the serial number from your product to hand (not applicable to plastic bins, compact dishrack, shower caddys, compost caddy, laundry hamper and small accessories).
Please remember, items must be returned to us unused and in the original packaging within 30 days from the date of receipt. Once we've received your item at Simplehuman, we will gladly refund you in full using your original payment method.
I'm sorry you've had a problem with your order! Please email our support team using support@simplehuman.co.uk with your order number and a photo showing what has been received and we will get this resolved for you.
Once we receive your product, it can take up to 10 working days (usually fewer) for the refund to appear in your original payment account. Refunds processed by PayPal may take longer.
If you would like to exchange an item, return the unused purchased product to us. In the meantime, you can immediately place another order for the item you want, or you can wait until we receive the returned item at Simplehuman and credit your account.