Sensor is dirty, obstructed or bin needs new batteries.

1. Turn off the unit by taking out the batteries.
2. Use a microfibre cloth to clean the sensor.
3. Make sure nothing is blocking the sensor.
4. Insert new AA batteries.

Try resetting your sensor bin:

1. Turn the power off by removing one battery.
2. Put your hand over the sensor for about one second until the LED light blinks once to indicate that the power and electronic memory are completely drained.
3. Turn the power back on by reinserting the battery removed.
4. The sensor bin needs at least as few as five and as many as twenty cycles to get up to speed (you can consider the first 20 openings as the warm-up period).

Clean or brush the hinge area and between the back of the lid and hinge

Sensor needs to be cleaned or reset.

1. Turn off the unit by taking out the batteries.
2. Use microfibre cloth to clean the sensor.
3. Insert batteries.
4. Check whether LED is solid blue when nobody is in front of the bin.

1. Make sure batteries are installed correctly.
2. Check battery level or insert fresh batteries and try again.

Clean stainless steel weekly with a soft cloth, warm water and a mild detergent. DO NOT use steel wool, stainless steel polisher, bleach, salts or acids as these will damage the product. Or use our microfibre mitt, which just uses water on one side to wash and the other dry side to wipe and polish. Our stickers should not leave residue, but if this happens, remove using adhesive removers such as “Goo-Gone®”, “Un-du®” or “De-solv-it®”. Be sure to rinse the area with water and dry with a soft cloth.