product support
sensor pump 266

product support
sensor pump 266

troubleshooting

How long does it take to fully charge?

3-4 hours or until a solid white light is displayed.

What do the indicator lights mean?

A solid white light indicates the unit is fully charged and displays when the unit is powered on. A pulsing white light indicates the unit is charging. A solid orange light indicates the unit low on charge.

Unit is not charging.

Ensure the charging puck is connected to the base of the unit.

Upon connecting the charging puck, a pulsing white light should appear. If the unit is fully charged, the pulsing light will change to a solid white light. If the unit still needs to be charged, the pulsing light will continue until the unit is fully charged.

If there is no pulsing white light, check the following:

1. The outlet is functional.
2. The power adapter used matches the rating of the charging puck.

Unit is not dispensing even if charged. Unit is not turning on.

Pump needs to be reset:

1. Switch the unit off for 5 seconds, then attempt to switch the unit back on.
2. Wipe the sensor window clean. Rubbing alcohol and a microfiber cloth are recommended.
3. Plug the charger into a wall outlet and the sensor pump. From the the powered-on position, completely cover the sensor window with your hand and toggle the power switch off, on, off, on within 2 seconds to trigger a continuous dispense mode. Stop this mode by removing your hand from the sensor window.

Unit is not dispensing and motor sounds can be heard.

Sensor pump may be clogged.

Plug the charger into a wall outlet and the sensor pump. From the the powered-on position, completely cover the sensor window with your hand and toggle the power switch off, on, off, on within 2 seconds to trigger a continuous dispense mode. Stop this mode by removing your hand from the sensor window.

If it is still clogged, fill the reservoir with warm water and repeat above steps.

Pump is auto-dispensing.

1. Wipe the sensor window clean. Rubbing alcohol and a microfiber cloth are recommended.
2. Switch the unit off for 5 seconds, then switch the unit back on.

Soap is dispensing erratically.

Gently wipe any dried residue from the spout with a wet paper towel.

Lid pops up.

The air vent cutout might be clogged. Gently wipe any soap residue from around the white seal under the lid.

replacement parts
brushed lid

brushed lid
PD6284

£9.95
instruction sheet
instruction sheet
Download the instruction sheet for your sensor pump 266.
Download
warranty
contact us

still have questions?claim warrantyor contact customer service.