MS, North Yorkshire

"I have recently bought a non touch soap dispenser. The stylish lines and chrome finish make it a must in our bathroom. The dispenser works great and the ability to obtain either more or less soap when dispensing is a nice touch. Overall a very pleasing product."

LD, Merseyside

"In an era of consuming glorified land-fill and calling them products, I have just discovered a gem of a company. Customer Care is paramount when it comes to a purchase for me. I dont want to advertise other companies but in this case it should give context to quality of these products. If you are buying equipment for your kitchen, look no further than simplehuman, Dualit and Neff. All high quality companies. Offically a simplehuman Fanboy"

SV, Warwickshire

"We purchased our lovely stainless steel 30L simplehuman bin in June 2011. Its been a pleasure to use and the action of the lid is the smoothest we could find in our budget. We ran into issues with a the bin lid plastic mould failing this month. Sarah from Customer Service replied to my e-mail within 24 hours and a replacement lid was received a further 48 hours after that. There was still a issue with the actual bid lid closing onto the base of the bin after a quick e-mail and video of the problem Sarah has arranged a replacement bin to be issued. In an age where customer service can severely let down good products I'm pleased to say that simplehuman defy this trend. Great products and great after sales service. I will continue to purchase from there range when needed and defiantly recommend them to anyone who asks."

SB, Buckinghamshire

"What a refreshing experience contacted the Customer Service Team due to a fault on a soap pump under warranty. Firstly received a very prompt reply with a comprehensive troubleshooting guide. At the same time given the procedure if the fault still remained. The product was replaced quickly and without complication. When you receive this level of Customer Service a company can be sure of repeat business and recommendation."

ET, Gloucestershire

"Superb products and the best customer service I've ever encountered. £50+ might seem steep for a bin, but when you've taken two £25 bins to the tip, you'll realise what a good investment a simplehuman bin is. My bin was around 5 years old. Admittedly I'd repaired it a few times, without realising about this website, and the fact that the company actually stands by their warranty. I couple of emails to explain the problems, and a brand new bin was UPS'd in a week. Not only that, but (due to our own fault) we'd asked for the wrong one as a replacement. So, without quibble, the bin was collected, and another (different) bin was sent to us at no cost. I can honestly say that simplehuman's attention to customer service sets them apart from any other manufacturer I've dealt with, and as such I would not hesitate in reccomending any of their products to anyone. Bravo!"

RS, London

"I contacted simplehuman to find a supplier for a replacement part. I was very pleased to find that they offered a free replacement parts service. Not only this but the responses from the service team were speedy and really charming. Startlingly good service. This is my professional field and they are exemplary."

RG, Dorset

"I was disappointed that the plastic clips broke on our bin lid after about 13 months of use. However when I called simplehuman to buy some parts, the response was to send out free of charge a complete new lid! This level of old fashioned service will without doubt make it simply silly to buy a bin anywhere else than from this company. OK it's only a bin, but it is a nice looking bin with a 100% back up for five or even ten years. So a big thanks to simplehuman bins. I am delighted and very glad I purchased a quality bin from you. Robert Grant Poole Dorset UK."

SS, Lancashire

"I have received exceptional service from simplehuman, a new full replacement without complaint and very helful staff (Sarah), a no quible gaurantee to a very high standard, would never use a different company to buy my household kitchen items from, thank you for exceptional service"

RW, West Yorkshire

"I have just had a pleasant and efficient encounter with the simplehuman customer services. I have a sensor pump soap dispenser, bought for us almost 2 years ago by our daughter in the USA (she has a few of these in her home)and posted across to us. The screw-on clear plastic lid got broken a week or so ago, so I contacted simplehuman to ask about a replacement. They identified the model from a photo, and promptly sent me a replacement. The e-mails I sent were answered immediately, and the tone of the conversations was friendly and efficient. Well done simplehuman, especially Christine, who made it possible for me to continue to use the dispenser which I like so much."

JB, Lancs

"The service we received recently from simplehuman was outstanding. Our bin lid was damaged by an overzealous teenager and following an email to customer service a replacement lid was sent to us completely free of charge, before Christmas and by courier. Communication was excellent as is the quality of the bin. Nothing is too much trouble for the service team and I would (and do) recommend simplehuman to everyone who appreciates great quality and service. "

ND, Kent

"Excellent customer service - our bin lid catch broke over Christmas. We emailed simplehuman during the Christmas break and received an email back immediately, letting us know a replacement part had been sent to us. We received it the very next day - even though only a few days after Christmas Day. Fabulous service - we will ensure we shop from simplehuman again. "

TP, avon

"Customer service is second to none A ***"

TH, Kent

"I bought a simplehuman 30L butterfly lid bin several years ago and recently the lid and hinge pin broke. I was unable to buy a replacement locally (out of stock) and therefore emailed customer service to enquire about purchasing a new lid. The next day I received a reply from Sarah stating that a new lid was being posted out. I hadn't anticipated such a response and can't even remember having forwarded details of my home address (must have been accessed through registration records). Unfortunately the new lid couldn't be fitted as a hinge pin had broken. I therefore emailed Sarah who telephoned me that day to personally apologise that the problem had not been fixed and to assure me that new hinges would be posted out.The hinges arrived as promised within 3 days and the lid has now been fitted.Thank you for your fantastic service. In particular, thank you Sarah for your friendly and professional manner.TOP MARKS!!!"

CD, Devon

"We needed a dog proof waste bin so we brought a simplehuman (not cheap) 38ltr pedal bin,after 14 months we had a problem with it,unable to find a till receipt or proof of purchase thought it would be a non starter for any help, how wrong can you be, sent an e-mail to customer services and within a week a replacement part arrived F.O.C, and I dont remember being asked for a delivery address! Just shows you get what you pay for. Sarah you should be at the top, would recommend simplehuman to anyone, great service, Many thanks."

CR, Denbigshire

"I bought my simplehuman 30L butterfly lid bin in aprox 2009. I have been absolutely thrilled with its appearance and performance until last week when the lug on one lid which the lid opening arm fits into broke. I emailed customer service and received an immediate reply stating that replacement lids were being sent. I was absolutely thrilled as I hadn't expected such an efficient and positive outcome with the minimum of fuss. The lids arrived as promised within 3 days and fit perfectly. Thank you simplehuman especially Sarah in Customer Service. Before becoming a Mum in 2008 I was a Senior Customer Service Supervisor for 14 years and I can in all honesty say I have never had such an efficient and professional experience when dealing with any customer service department. Simply thank you simplehuman."

JH, Devon

"I bought a 30L Butterfly Pedal bin circa August 2008 however after a year the dampening mechanism became faulty and had to be replaced. Following advice from the Customer Service Team and a correct diagnosis of the fault and its remedy, a replacement part arrived within 2 days along with the requisite fitting instructions. Regrettably the bin suffered 2 further 'damper failures', both of which were rectified very quickly and without fuss. Following the latest failure (November 2011), the Customer Service team elected to replace the bin with a new model which, true to form, took approximately 2 days to arrive. As it happens I am an advisor with the Citizen's Advice Bureau and I often experience very indifferent and uncaring 'Customer Service' when negotiating with large companies on behalf of clients. My opinion is that the Customer Relations teams of many national and international companies could well use the simplehuman service level as a role model and as a guideline of how customer service should be accomplished. simplehuman Customer Service have done a great job in my case and I have nothing but respect and admiration for their efforts. The bottom line is that, in spite of the problems I experienced, I would definitely buy a similar item in the future."

BA, Nottinghamshire

"We purchased one of the simplehuman slim bins and recently the bin had an issue with the lid closure. I contacted customer services after finding out about the 5 year guarantee. They were quick to respond to my emails and after finding out the parts I required were out of stock they sent me a brand new bin."

GB, Hampshire

"I just wanted to share the great customer service experience that was provided by this company. I bought two 40litre simplehuman bins 3 years ago and the catch on one of them had broken. I called the customer service team and explained and they have sent me a replacement lid straight away. It arrived promptly, and I just wanted to say thank you. Also I notice that you have improved the catch on these bins now, such that if they break, you can unscrew and replace just the catch. Good improvement!"

GB, surrey

"Wow! What fantastic customer service, the best I've ever encountered. Very prompt reply to my email ref broken lid, and replacement sent out immediately, no quibble and no fuss, just fast and efficient service. I'm very impressed indeed xx should be called superhuman xx"

AW, North Yorkshire

"I have a 30ltr bin, passed to me a couple of years ago by my sister after changing her kitchen. It must have been well out of warranty when the catch recently broke. I contacted simplehuman to find out where spares could be bought from only to be sent a new catch free of charge, and within 3 days as well! It was very refreshing to get such great service, especially for an older product, considering todays "disposable" society. "

MR, suffolk

"I can,t praise the after sales service enough.I had a replacement catch last year,on my bin but this year i needed a complete new lid. It came within a few days, brilliant!I would recommend simplehuman products every time "

JS, Lancs

"The part came for the bin today and I fitted it without any problems. To give out parts freely without asking for any proof of purchase etc. is extremely trusting on your part. I take my hat off to your superb customer service."

DC, Greater Manchester

"I have to say that in this day and age it is extremely hard to be positive with regards to the after care and customer services we often receive. However, I can only praise the professionalism courtesy and efficiency of the staff employed by simplehuman with how my requests were dealt with in replacing damaged parts. Thank you so much and keep up the good work!!! "

GM, West Midlands

"I am a real fan of simplehuman products because of the amount of thought and clever ingenuity that has gone into the design of their products. They also have such solid and superb build quality amd they always use premium materials that feel luxurious to use! I have been building up my collection of simplehuman products over the last few years and have never had the need to contact their customer services, until today. I am vary glad to report that their excellent products are supported by a customer service that is second to none! It is great to know that if you do have a problem (in my case all it was, was a missing part in my latest purchase), you have the backing of a customer service team that is "actually on the side of the customer", and who are “Simply (the best) Humans”."

LE, West Midlands

"I contacted simplehuman about my three year old 30 litre matt black bin that had a broken catch. Without any issues they sent me a new catch 1st class and the problem was sorted! Great customer service thank you."

ML, Kent

"We purchased a simplehuman butterfly bin over three years ago as it suited our needs & our kitchen. Unfortunately due to heavy use the lid wore out. All we had to do was contact the customer service team who sent us a replacement lid. The customer service team responded to our query within 4 hours of it being sent & we had a replacement lid within 2 working days. This was fantastic! We recommend simplehuman products & their excellent customer service."

JB, East Lothian

"Seven years on and well out of guarantee, my bin lid had given up the ghost. No problem for simplehuman who came up trumps by not only offering me a replacement but at absolutely no cost. What truly fantastic customer service in this day and age. Thank you again."

MB, London

"I bought a simplehuman steel frame dishrack a year ago and was so pleased with it that I have since bought several other simplehuman products. All of these are extremely well designed, look very good and work very efficiently. Recently, unfortunately, while cleaning the dishrack I cracked part of the casing. I contacted simplehuman asking for a replacement with a discount if possible, after all I had been using it for a year. The Service Team were delightful and, after seeing photographic evidence of the damage, immediately sent a free replacement. That really is excellent service, thank you! "

IW, Derbyshire

"We purchased our simplehuman bin a few years ago mainly due to the one touch lid and size, 30ltr. It was a sad day when the catch broke and were about to throw it out. I contacted simplehuman on the off chance of purchasing a new catch as we had lost the receipt. We were contacted the next day to say a new catch was on its way free of charge, 3 days later it arrived. Fantastic service."

HC, Kent

"My sensor soap pump became faulty & simplehuman kindly sent me instrlehuman products."

KH, Wirral

"Fantastic customer support and communication, received the new part after 4 days with no problems. The after sales service is second to none, very impressed."

JS, Cheshire

"A few years ago I purchased a simplehuman bin to fit behind a kitchen unit door. This was a great idea and one I would recommend to people with smaller kitchens (not that that precludes it use in bigger ones). Recently the lid broke and I contacted the company to ask about a replacement lid. To my surprise and delight, a few days later I received a complete replacement unit. What a pleasure it is to deal with a company that knows what customer service is all about - something which, sadly, many companies these days have lost sight of."

LS, Greater Manchester

"I had problems with a bin lid and got in touch with simplehuman. I thought if i complained for long enough i was hoping I would receive a new bin lid for a small cost. Instead i got excellent customer service and not only received a new lid but a brand new deluxe addition bin within days. Impressed..... Many Thanks."

NM, Herts

"Wonderful customer service; no quibble service regarding warranty items. Replaced item arrived within 3 days of my email - impressive."

TB, Antrim

"I bought a simplehuman bin just less than a year ago. When the catch broke I was so disappointed and thought I would have to buy a new bin. By chance, as I looked at the catch I noticed that it seemed to be a separate replaceable unit. A quick search on the Internet and the testimonials I read led me to send an email to enquire. I received a response to say the part had been sent to me and received it a few days later. Bin is good as new. Many thanks for the quick result and excellently designed product."

GW, Gwynedd

"We bought a touch bin from simplehuman a little over a year ago. Unfortunately the catch broke, however the after sale service by simplehuman has been second to none. The response via e-mail to make sure that the right part was sent out was incredibly effective. The part arrived within a couple of days. I am extremely impressed with the standard of after sales service and would encourage anyone to be confident in buying from this company as the after sales service is so courteous and efficient"

CP, Hampshire

"You get what you pay for!! This includes the most fantastic customer service I have ever received from any company I have dealt with. The lid became damaged on my large rectangle bin, emailed customer service & had an immediate response & a replacement lid posted to me the same day. Truly superb, I just wish all companies offered this level of after sales service."

LH

"I had wanted a more upmarket bin for some time but had been unable to afford one as I am a single parent and funds are tight. Argos had a sale and I saw the simplehuman bin in it and bought it. It's been an absolutely lovely bin , so easy to use, but a little while ago the lid started catching on the bin and I had to stick some card in the gap to stop it happening. I decided to ring customer services to see if they could help me and without any problem at all the very friendly woman said she would send me a new lid and told me how to fit it. My bin was over a year old and I didn't expect that to happen. I was so impressed with the service, I didn't even have to plead and no mention of seeing my receipt. The lid came as promised and I fitted it with ease. Absolutely superb, excellent customer service simplehuman, you have a customer now for life!"

RD, Kent

"I really rate the slimline 40 litre bin I have for the kitchen. Great design and very neat. It was a shame when the lid hinges wore out within two years of purchase. I bought another identical simplehuman bin, registered the guarantee on their website and commented about the previous broken lid. Totally surprised to receive an email from Customer Support (CS) off the back of the registration offering to replace the lid on the older bin. Michelle from CS acted so quickly regarding this, it turned out a lid replacement was not available so she arranged for a brand new bin instead at no cost to me! This really is CS as it should be and many other companies should sit up and take note. simplehuman have a great attitude and clearly are very proud of their products thereby standing 100% behind their guarantee in my experience. Would not hesitate to replace my bin one day with another simplehuman product. "

KF, UK

"We recently had a problem with our bin and contacted simplehuman. It was such a joy to not only speak directly to a human being but also to have a replacement lid sent to us without question. It even arrived within two days! Thank you for taking customer service seriously:-) "

SM, Notts

"Its really refreshing to deal with a company with excellent customer service."

SM, Hertfordshire

"I would like to say thanks for the excellent customer service I received after emailing simplehuman about my the broken lid on my bin. I had a response almost immediately to and received a replacement lid in the post within 2 days! Very impressed and nice to deal with a company with proper customer service! "

NG, North Yorkshire

"Kudos to simplehuman for their product support: when I let them know that a screw casing had broken on a three year-old dishrack, they sent a replacement part right away -- in fact, they sent me a replacement for the entire tray, so now I have a nearly brand-new dishrack for my trouble. Other companies don't do this!"

HE, Hants

"I would just like to say thank you very much for the fantastic customer support. Proof that excellent customer service is still around, definitely a company to be recommended. Thank you very much again "

PW, Lancashire

"Dear simplehuman, your spares department have been brilliant. I had damaged the pins on my dustbin, which I have had for ages and just adore, they kindly sent the pins and lids. I was delighted, I prefer to repair than throw away, call me old fashioned, call me a planet saver, or call me skint because I am. What is important is that your staff and company have been professional, understanding and efficient. If I ever get married I will put simplehuman on my wedding list for everything! Including my partner... Thanks again to you all and I recommend you whenever and wherever I can. Keep up the good work. "

SP, Hampshire

"Just wanted to drop a line regarding the fantastic customer support I received from simplehuman. I e mailed your company enquiring about a replacement pedal as the one on my bin had broken. I didnt ask for a free one, I simply wanted to know where I could get a new part. Hey presto within 48 hours I had received a new part, free of charge and carriage and my bin was back to its normal self! One hears many horror stories about customer services but simplehuman are spot on and right up there. If need a bin, simplehuman are the people to talk to. Thankyou."

SC

"What a refreshing change to deal with a company that honours their warranty and delivers excellent customer service at the same time. Not only did I receive a prompt response when the catch on my bin broke, but I received a email to tell me that there was slight delay in dispatch while waiting for the part to come back into stock. Even then I received the part within tow weeks. This following Argos's reluctance to even deal with my issue - they should learn what good customer service really means. Many thanks to all concerned."

EK

"I have been looking for a dish rack that would not only protect my sparkling sink but also look good and be practical. I have to admit simplehuman has made my day while doing my shopping last Sunday. My first comment was “it is so simple and yet so clever”

DP, Shropshire

"I contacted customer services with an issue with the lid on my 30L Bin.Even though over 3 years old they dispatched a new lid under guarantee which arrived within 3 days. Outstanding customer service, would recommend to anyone this company.Thank You."

KC

"I would like to express how pleased and satisfied I was at the level of your customer service, it is pleasing to see that the concept of customer satisfaction actually counts for something these days. Your staff, and the service they provide,reflect greatly on your corporate image. I would appreciate it if you could convey my feelings to all who assisted me in this matter."

WG, Herts

"Thought it was important to say a thank you for your support. A company that responds promptly and in a friendly, customer orientated manor deserves every success. The attention to detail on your product design has also impressed, well done. "

BT, bedfordshire

"Have had my simplehuman pedal bin for nearly 4 years. Recently the pedal snapped, contacted simplehuman to see if I could order a replacement. Not only did they send me a replacement pedal but did not charge or need any proof of purchase. Cannot speak highly enough of the customer service and quality of merchandise. Within days I had a brand new looking bin working wonderfully. Thank you simplehuman in this day and age you have totally restored my faith in human nature."

RH, bedfordshire

"We have just purchased a tension shower caddy directly from simplehuman and just want to say that we had a super service from them, the item is exactly what we needed and is perfect."

WJ, Avon

"I have had a simplehuman kitchen bin for about 2 years. Somehow, the catch on the lid broke off, so I contacted simplehuman to see if I could get a replacement part and how much it would cost. (Often in this day and age it's cheaper to buy a whole new product than replace a part which is a sad)
I received a friendly email back within a few hours time, and not only did they send a whole new lid out to me but they didn't even charge me either. They didnt even ask for 'proof of purchase' which I guess is how many companies get out of replacing parts under warranty. I cannot stress enough how efficiently and generously they made the bin like new again. A company with this level of customer support is a very rare thing in this world. Thankyou!"

JP, Leicestershire

"I have been a big advocate of simplehuman products for several years now for 3 reasons, the quality of the products, the innovative style and design and the functionality. All the products in my household have performed well and we have had the occasional problems (like with any manufacturers products). I wanted to bring to your attention the outstanding level of customer service I have received from two of your staff. I have dealt with Tina and more recently Christine who have both been very helpful. They treat customers with respect and cannot do enough to keep them happy.
I am now an even bigger advocate of simplehuman products for 4 reasons, the above 3 and your extremely high standard of customer service.
I wish more companies would have the same attitude towards customer service like you and your staff do and also employ people with a similar outlook towards good customer service."

SL, South Yorkshire

"I have the simplehuman 30 litre butterly opening bin which is a very stunning design and features proudly in my kitchen for all to admire. Many friends, family and guests have admired the design and asked where they could purchase one. simplehuman is not as widely known as brabantia therefore they were hesitant. However i wanted to tell everyone of my experience, i have always purchased Brabantia bins in the past which although of a similar price have longer guarantee. But their guarantee is not worth the paper it is written on. The customer service i received from simplehuman was nothing short of extreme excellence. I am still in a state of pleasant shock and quite emotional at the way in which my issue was dealt with. from the onset, the customer service assistant was polite, helpful and reassured me. I was dealt with quickly, politely and effectively. simplehuman went out of their way to provide excellent customer service and honour their warranty.They provide excellent service and after care that i would fully recommend them to every body. simplehuman are simply the Best, Their Design, Service and Quality beat the rest!"

LC, Antrim

"Last year I bought a simplehuman bin, great design good quality and price. Unfortunately the bracket on the lid broke. I fixed it but only lasted a short while. Contacted customer service to enquire if I could get a replacement part. Much to my delight, they not only had the part but an upgrade to brushed metal and sent a pair out to me free of charge under the guarantee. Christine at simplehuman was nothing less than fantastic! would highly recommend!! It's not often today that a company exceeds your expectation - keep it up"

RH, sussex

"I purchased by bin over a year ago when recently one of my children managed to break the small catch on the lid. I contacted simplehuman who almost by return of post and free of charge sent me new pair of lids. This is outstanding after sales customer service the like of which I have never experienced from any other manufacturer. The bin is superb, the quality of their products is second to none. Well done S.H."

GY, West Midlands

"After struggling for many years to empty the bin I decided to pay slightly more and purchase a simplehuman bin. Due to the slimline shape the bin liner comes out easier, it has a bigger capacity but takes less room. The best kitchen product and definitely the best bin I have ever purchased. Didn't think I would ever get excited about a bin but I am - every kitchen should have one!"

JH, Warwickshire

"I purchased my bin last September, the catch broke but I didnt have my receipt. I emailed your customer service who sent me a replacement catch. What excellent customer service 100% I will tell anyone who is looking for similar products to use simplehuman 10/10 "

KB, York

"Although everyone loved it they thought we were crazy to pay £85 for a rubbish bin, I didn't care I loved my butterfly bin. After 6 years wear and tear the lid broke. After 2 house moves there was no chance I still had the receipt and I wasn't very optimistic when I called simplehuman. I spoke to an extremely efficient and pleasant lady in customer service last Thursday and on Saturday a replacement lid arrived which was brushed steel so an upgrade from the black one I had. This was completely free of charge and with idiot proof instructions as to how to replace the old one. That's why I paid what I did for my rubbish bin! Excellent service and a superb product."

JT, Oxfordshire

"'Thank You' 'Thank You' 'Thank You' . The 'carrier bag bin with bag holder' is superb and has solved such problems in our small kitchen since August 09. The best thing is that we use it with two carrier bags, one for landfill and the other for recycling. Once again, thank you."