customer testimonials
opinions
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"Just want to say, what great customer service!!! I emailed last night to enquire about a replacement lid for my bin and today received a phone call saying that you would send out a replacement straight away- free under warranty (I was expecting to have to pay). Your advisor was extremely polite and helpful and I am very pleased with the service. I will be recommending simplehuman to family and friends regarding both product and customer service. Well done and thank you. "
JW
"Your speed of answering the phone is fantastic, there has never been an issue with any replacement parts I've needed, the CSA has always been very polite and very knowledgeable.
And any parts have always been shipped out very quickly. All in all you have so far ticked every box every time I have called. It’s a shame that other companies such as BT or High Street banks don’t follow your example.
Well done and thanks."
MG
"I wanted to write to let you know what fantastic customer services I received last week from 2 of your customer service representatives. I bought one of your rectangular bins about a year ago and recently the plastic lid broke. When I phoned your helpline number a lady called Rose answered and was so helpful and arranged for a replacement stainless steel lid without delay, any questions or more importantly any hassle. Rose was polite and courteous and made me feel like a valued customer.
On receiving the lid a couple of days later, I couldn’t find the instructions on how to fit it, so I phoned again and this time spoke to Christine. She apologised and said she would email them to me right away. After a couple of hours I hadn’t received the email, so I phoned back and spoke to Rose again. Rose suggested it may have gone into my ‘junk folder’, which it had.
I now have a fully functioning bin again. Thank you very much for your team’s wonderful service, they are an asset to your company, and also for making me feel like my problem was your problem and not the other way around. I will definitely recommend your products to my family and friends."
ST
"I was very sad that my bin top was broken as it’s a perfect size and did cost rather a lot of money and I like it a lot so I contacted simplehuman to enquire about whether obtaining a replacement top could be an option. The customer services were really good as I didn’t really have a clue as to which specification my bin was they told me how to find out and I even sent a photo to ensure it was right, which they confirmed. I am so happy to have my bin working properly again and thought the service provided was most excellent."
PK
"Thanks very much. This is the best customer service I have received for a long time."
SR
"Thanks very much for your excellent customer service, I will be recommending simplehuman to friends and family."
EF
"A resounding congratulations to Simple Human for their great service."
AH
"Once again your customer service is spot on."
DL
"Apologies for the delay in my praise as this is no reflection on the speedy and excellent service I got from you.
So refreshing to experience such fantastic service...I have recommended your products to all my friends and family."
TL
"I have already told some people how fantastic your customer service at simplehuman is and will be spreading the word even further in the future...it really is much appreciated and probably the best customer service I've experienced anywhere."
LF
"A huge thank you to your company. Having purchased a simplehuman waste bin, via B & Q, about 18 months ago, the closing mechanism broke a few days ago. As it was out of B and Q guarantee I realised that there was little point going back to them. But as I love my bin, I contacted your company for assistance - expecting to get a negative/run-around response, as is so often the result these days. Not so! A lovely lady immediately recognised and accepted the difficulty, and offered to send out a replacement catch to resolve the problem. In under 24 hours the replacement arrived - for free - no need for me to prove that I had ever purchased the bin even!!!
All is now working perfectly, and I only wish that all companies demonstrated your level of customer service and efficiency - sadly a rare commodity in today's market.
Again, my sincere thanks to you all, including the lovely lady who took my phone call and organised this all for me. "
TE
"I should just like to say thank you for your wonderful service and how delighted I am with the new bin. Very impressive customer care. Thank you again."
JM
"It is good to know that there are companies out there that do value their customers. First Class Customer Service from your company."
GH
"Many thanks for a really efficient service…Regards, A very delighted and satisfied customer."
JM
"I only wish the company I work for has as good a customer services department as yours. It makes a refreshing change to deal with a company that actually cares about their customers."
CL
"Thank you very much for making me believe in something I thought didn't exist anymore: after sale service, quality & efficiency. I'm really impressed! My brand perception of simplehuman (which was already good) has definitely risen to a higher level!!"
SH
"I only wish the company I work for has as good a customer services department as yours. It makes a refreshing change to deal with a company that actually cares about their customers."
CL
"Your Customer Service is second to none...I will certainly buy your products again and recommend them to our friends and family. Thank you again for your exceptional service"
LD
"Thank you very much. That is fantastic service and we really like your products a lot. You have made my day a lot better and I hope someone does the same for you."
KB
"Great customer service 5*"
ML
"Thank you very much for all your help. It’s great to find a company with people who put 100% effort into customer care."
JD
"Good to see that you don't just concentrate on the design elements, but take care of your customers too. I will certainly purchase simplehuman products again, and wouldn't hesitate to recommend you to my friends and colleagues."
VD
"I managed to crack the the blue liner to my recycling bin ( which I must add,means we recycle more than we throw these days). A call to your customer service department ,was met with a helpful, can do attitude and a replacement dispatched - what must have been the same day. A 5 star product, from a 5 star company with rarely found 5 star customer service - Well Done"
DW, West Sussex
"What a bin!!!!! My wife and I are so pleased we layed out the extra cash and bought a bin that reeks Quality, style and just that something extra the softly closing lid that doesn't shut with a bang and bite your fingers off. We have the large square jobby that holds a load before it needs emptying I think we will be getting the specially made bags too."
SR, Glos
"'Thank You' 'Thank You' 'Thank You' . The 'carrier bag bin with bag holder' is superb and has solved such problems in our small kitchen since August 09. The best thing is that we use it with two carrier bags, one for landfill and the other for recycling. Once again, thank you."
JT, Oxfordshire
