customer testimonials
opinions
> Do you have a great simplehuman story?
LC, Antrim
"Last year I bought a Simplehuman bin, great design good quality and price. Unfortunately the bracket on the lid broke. I fixed it but only lasted a short while. Contacted customer service to enquire if I could get a replacement part. Much to my delight, they not only had the part but an upgrade to brushed metal and sent a pair out to me free of charge under the guarantee. Christine at Simplehuman was nothing less than fantastic! would highly recommend!! It's not often today that a company exceeds your expectation - keep it up"
RH, sussex
"I purchased by bin over a year ago when recently one of my children managed to break the small catch on the lid. I contacted Simple Human who almost by return of post and free of charge sent me new pair of lids. This is outstanding after sales customer service the like of which I have never experienced from any other manufacturer. The bin is superb, the quality of their products is second to none. Well done S.H."
GY, West Midlands
"After struggling for many years to empty the bin I decided to pay slightly more and purchase a Simplehuman bin. Due to the slimline shape the bin liner comes out easier, it has a bigger capacity but takes less room. The best kitchen product and definitely the best bin I have ever purchased. Didn't think I would ever get excited about a bin but I am - every kitchen should have one!"
JH, Warwickshire
"I purchased my bin last September, the catch broke but I didnt have my receipt. I emailed your customer service who sent me a replacement catch. What excellent customer service 100% I will tell anyone who is looking for similar products to use Simple Human 10/10 "
KB, York
"Although everyone loved it they thought we were crazy to pay £85 for a rubbish bin, I didn't care I loved my butterfly bin. After 6 years wear and tear the lid broke. After 2 house moves there was no chance I still had the receipt and I wasn't very optimistic when I called SimpleHuman. I spoke to an extremely efficient and pleasant lady in customer service last Thursday and on Saturday a replacement lid arrived which was brushed steel so an upgrade from the black one I had. This was completely free of charge and with idiot proof instructions as to how to replace the old one. That's why I paid what I did for my rubbish bin! Excellent service and a superb product."
JT, Oxfordshire
"'Thank You' 'Thank You' 'Thank You' . The 'carrier bag bin with bag holder' is superb and has solved such problems in our small kitchen since August 09. The best thing is that we use it with two carrier bags, one for landfill and the other for recycling. Once again, thank you."
SR, Glos
"What a bin!!!!! My wife and I are so pleased we layed out the extra cash and bought a bin that reeks Quality, style and just that something extra the softly closing lid that doesn't shut with a bang and bite your fingers off. We have the large square jobby that holds a load before it needs emptying I think we will be getting the specially made bags too."
DW, West Sussex
"I managed to crack the the blue liner to my recycling bin ( which I must add,means we recycle more than we throw these days). A call to your customer service department ,was met with a helpful, can do attitude and a replacement dispatched - what must have been the same day. A 5 star product, from a 5 star company with rarely found 5 star customer service - Well Done"
VD
"Good to see that you don't just concentrate on the design elements, but take care of your customers too. I will certainly purchase simplehuman products again, and wouldn't hesitate to recommend you to my friends and colleagues."
JD
"Thank you very much for all your help. It’s great to find a company with people who put 100% effort into customer care."
ML
"Great customer service 5*"
KB
"Thank you very much. That is fantastic service and we really like your products a lot. You have made my day a lot better and I hope someone does the same for you."
LD
"Your Customer Service is second to none...I will certainly buy your products again and recommend them to our friends and family. Thank you again for your exceptional service"
CL
"I only wish the company I work for has as good a customer services department as yours. It makes a refreshing change to deal with a company that actually cares about their customers."
SH
"Thank you very much for making me believe in something I thought didn't exist anymore: after sale service, quality & efficiency. I'm really impressed! My brand perception of simplehuman (which was already good) has definitely risen to a higher level!!"
CL
"I only wish the company I work for has as good a customer services department as yours. It makes a refreshing change to deal with a company that actually cares about their customers."
JM
"Many thanks for a really efficient service Regards, A very delighted and satisfied customer."
GH
"It is good to know that there are companies out there that do value their customers. First Class Customer Service from your company."
JM
"I should just like to say thank you for your wonderful service and how delighted I am with the new bin. Very impressive customer care. Thank you again."
TE
"A huge thank you to your company. Having purchased a simplehuman waste bin, via B & Q, about 18 months ago, the closing mechanism broke a few days ago. As it was out of B and Q guarantee I realised that there was little point going back to them. But as I love my bin, I contacted your company for assistance - expecting to get a negative/run-around response, as is so often the result these days. Not so! A lovely lady immediately recognised and accepted the difficulty, and offered to send out a replacement catch to resolve the problem. In under 24 hours the replacement arrived - for free - no need for me to prove that I had ever purchased the bin even!!!
All is now working perfectly, and I only wish that all companies demonstrated your level of customer service and efficiency - sadly a rare commodity in today's market.
Again, my sincere thanks to you all, including the lovely lady who took my phone call and organised this all for me. "
LF
"I have already told some people how fantastic your customer service at simplehuman is and will be spreading the word even further in the future...it really is much appreciated and probably the best customer service I've experienced anywhere."
TL
"Apologies for the delay in my praise as this is no reflection on the speedy and excellent service I got from you.
So refreshing to experience such fantastic service...I have recommended your products to all my friends and family."
DL
"Once again your customer service is spot on."
AH
"A resounding congratulations to Simple Human for their great service."
EF
"Thanks very much for your excellent customer service, I will be recommending simplehuman to friends and family."
SR
"Thanks very much. This is the best customer service I have received for a long time."
PK
"I was very sad that my bin top was broken as it’s a perfect size and did cost rather a lot of money and I like it a lot so I contacted simplehuman to enquire about whether obtaining a replacement top could be an option. The customer services were really good as I didn’t really have a clue as to which specification my bin was they told me how to find out and I even sent a photo to ensure it was right, which they confirmed. I am so happy to have my bin working properly again and thought the service provided was most excellent."
ST
"I wanted to write to let you know what fantastic customer services I received last week from 2 of your customer service representatives. I bought one of your rectangular bins about a year ago and recently the plastic lid broke. When I phoned your helpline number a lady called Rose answered and was so helpful and arranged for a replacement stainless steel lid without delay, any questions or more importantly any hassle. Rose was polite and courteous and made me feel like a valued customer.
On receiving the lid a couple of days later, I couldn’t find the instructions on how to fit it, so I phoned again and this time spoke to Christine. She apologised and said she would email them to me right away. After a couple of hours I hadn’t received the email, so I phoned back and spoke to Rose again. Rose suggested it may have gone into my ‘junk folder’, which it had.
I now have a fully functioning bin again. Thank you very much for your team’s wonderful service, they are an asset to your company, and also for making me feel like my problem was your problem and not the other way around. I will definitely recommend your products to my family and friends."
MG
"Your speed of answering the phone is fantastic, there has never been an issue with any replacement parts I've needed, the CSA has always been very polite and very knowledgeable.
And any parts have always been shipped out very quickly. All in all you have so far ticked every box every time I have called. It’s a shame that other companies such as BT or High Street banks don’t follow your example.
Well done and thanks."
JW
"Just want to say, what great customer service!!! I emailed last night to enquire about a replacement lid for my bin and today received a phone call saying that you would send out a replacement straight away- free under warranty (I was expecting to have to pay). Your advisor was extremely polite and helpful and I am very pleased with the service. I will be recommending simplehuman to family and friends regarding both product and customer service. Well done and thank you. "
