To register your simplehuman product, fill out the product registration form. If you decide not to register your product online, please retain a copy of your proof of purchase.

For information on how and where to recycle packaging, please visit www.recyclenow.com or www.recycle-more.co.uk.

Our stainless steel bins are easily cleaned with warm water and a soft cloth. Our microfibre mitt dampened with water is especially effective for cleaning stainless steel without leaving streak marks. If water alone does not do the trick, you can use a mild dishwashing detergent or glass cleaner in its place. If you use chemical cleaners or detergents, always rinse your product afterwards with clean water and dry with a soft cloth.

The following products should never be used to clean stainless steel: wire wool, bleach, salts and acids.

simplehuman liners are designed for a perfect fit with all simplehuman bins. All simplehuman liners have a thick, double seal for extra durability, as well as convenient drawstring handles. To find the right size liner for your bin, click here.

You can also use standard bin bags in your simplehuman bin. Use the bag tuck™ opening in the inner bucket to tuck away any excess bag for a seamless fit.

John Lewis, Homebase and a number of independent stockists carry our liners and products. Please check with your nearest retailers for size and stock availability.

The holes in simplehuman liners are designed to release the trapped air that collects when a new liner is put into a bin. The holes eliminate the bulging effect, thereby maximising the total capacity of each bag. We've tested the design extensively, and there's no risk of tearing, or breaking the bag because of the holes. In fact, the bag seems more likely to be torn when there are no holes, because when a bin bag bulges, people tend to force things in and tear the plastic in the process.

Air bubbles may have become trapped in your soap pump during transport. To release the air bubbles, locate the notch on the nozzle of your soap pump (where the soap comes out). Turn the notch with your fingernail, paperclip, or small screwdriver, then try to prime again. You could also tap your soap pump on a table to release the air bubbles. If you still experience difficulties, just call our customer service team: 01491 875 974 (9am - 5:30pm, Monday-Friday.)

Most liquid hand and dish soaps are compatible with the sensor soap pump, as well as most lotions. However, we recommend to NOT use the following types of soap/lotion:

• very heavy/thick creams
• mouthwash, toner/astringent, or other thinner liquids
• anything with exfoliates/grains/microbeads/moisture beads
• any sort of foaming soap

We also advise caution on using gels in the sensor soap pump. If you do use a gel (e.g. hand sanitizer, styling product, aloe vera), we recommend you wipe the soap pump nozzle with a warm, damp cloth so it doesn’t get clogged with the dried gel.

The outside of your soap pump can be wiped with a warm, soapy cloth. If you want to clean the soap chamber of your soap pump, simply rinse it with water through the refill opening. Do NOT try to pump water through the soap pump. This can damage your pump.

Be wary of anything too thick or too thin. Water or mouthwash will not work in your soap pump, and could even cause damage. (Same goes for any sort of foaming soap!) Also, soap or lotion with exfoliates, grains, microbeads, or moisture beads should not be used, as they can clog your soap pump.

For other questions or more information, please contact our customer service team by clicking here.