The following warranty terms apply to commercial use.

Please click here for our standard warranty terms.

commercial warranty terms

simplehuman products are backed by the added security of our warranty, where indicated. We warrant that these simplehuman products will be free of defects in material or workmanship under normal use and cared for according to the instructions during simplehuman product's warranty period.

For commercial use, the warranty period is 1 year for all products. Commercial use is defined as any usage outside of a residential household, including but not limited to usage in restaurants, hotels, retail outlets, spas, gyms, medical offices, or any other office for business or commerce.

Minor imperfections and slight colour variations may be considered normal. This warranty excludes damage to the product from misuse or abuse, such as improper cleaning, neglect, accident, alteration, fire and theft.

In the unlikely event that your product becomes defective during the warranty period, at simplehuman's discretion, we will provide replacement parts for your product at no charge or provide a prepaid postage label to return the product to us for service. Once the product is received by us, our technicians will attempt to repair the product and return the product to you; if the product cannot be repaired, we will replace it with either the same model, or, if unavailable, a similar product of comparable value. Repairs and replacements are generally processed within 10 to 15 business days from the date of receipt.

The following conditions apply to our warranty terms, but are not limited to:

• A copy of your dated proof of purchase may be required prior to any claims under our warranty.
• Your simplehuman product has been manufactured to strict specifications and has been designed for use with simplehuman authorised accessories and replacement parts. This warranty expressly excludes any defects or damages caused by accessories, replacement parts and repair services other than those authorised by simplehuman.
• Specially discounted and/or discontinued merchandise may not be covered by our warranty.
• This warranty is valid only in the country where the simplehuman product was purchased.

The following conditions are not covered by our warranty terms, but are not limited to:

• Dents, scratches, and other conditions to the product that occur over time are considered normal wear and tear.
• Misuse, abusive use, or intentional damage to the product.
• Accidental damage.
• Modifications or alterations to the product.
• Incorrect operation, installation or not following the operation instructions (as stated in the Set Up Guide)
• Incorrect voltage or non-standard battery.
• Non-simplehuman parts.
• Vermin or insect infestation.
• Hard-water scale buildup.
• Prolonged periods of dampness or condensation.
• Deterioration of the product arising under inappropriate exposure to extreme conditions such as outside weather, heat or cold.
• Product demonstrations.
• Lost or stolen product.
• Parts or products that have been thrown away.
• All incidental or consequential damages that result from user mishandling or other than its intended use.
• Contents (soap, lotion, shampoo, conditioner, gel, etc) and batteries used with the product.
• Product purchased As-Is or from unauthorised retailers such as ebay, garage sales, Craig's List and thrift stores.
• Costs associated with the maintenance, adjustments and installation of the product.
• Parts made with natural wood and/or bamboo material.
• Dissatisfied with the product.

Liability arising out of, or relating to the use, or inability to use the product or otherwise in connection with the product, is limited to the amount actually paid by the purchaser.

Service:

Should you find your product in need of service, please call us or submit a troubleshooting form online. Although we will not repair products whose warranty period has expired, replacement parts may be available for purchase.

Register your product:

By taking just a few minutes to register your simplehuman product, you can enjoy quicker service and more efficient support. To register, please visit http://www.simplehuman.co.uk/service/product-registration.php.